Fan Action Center
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Fan Action Center
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Fan Action Center ▴ Fan Action Center ▴
3 Easy Steps To
Take action now
Report
Advocate
Share
You’re not alone — Help us fix it.
Fake and misleading listings are affecting fans all across the country and it’s time to change that. Fix the Tix is fighting to end these predatory resale practices and put fans first.
Your story helps us push back. Let’s walk you through the steps for reporting a refund complaint with the ticket reseller and contacting policymakers.
You shouldn’t be stuck with a bad ticket.
Step 1: Report
request A refund
We’re here to help, but we’re not the ticket reseller.
Unfortunately, your tickets were purchased through a third-party ticket reseller, so the order is not in the box office’s ticketing system. Therefore, Fix The Tix and the venue can’t issue refunds and are not liable for any unfulfilled refunds.
Don’t see your provider? Check your purchase confirmation email for reseller contact details.
Step 2: Advocate
Contact Policymakers
Step 3: Share
Post On SOcial
Post about what happened using #FixTheTix and tag the ticket reseller and your local policymakers. A text post, photo, or comment all make a difference, but if you're comfortable, a short 30-60 second video is even more powerful. Include:
The event you were trying to attend
The provider you bought your ticket from
The problem you experienced
You can also include what you paid and what happened when you arrived at the venue.
Use #FixTheTix and tag the ticket reseller and your local policymakers.
Your story helps raise awareness, hold providers accountable, and push for change so it doesn’t happen to other fans.
Skip The Risk: Stick To The Primary Market
We highly recommend buying from the primary market through the artist's official website, the venue's website or box office, or an authorized primary ticket seller. This helps ensure your tickets are valid, accurately priced, and exactly what you expect when you arrive.
TIP: Sign up for artist and venue presales to get early access!
Risky Business: The Ticket Resale Market
You might know them as scalpers, resellers, touts, but today’s secondary market is actually a highly organized, tech-driven industry built to intercept tickets and resell them at higher prices. They profit from confusion and desperation, leaving fans and venues to deal with the fallout.
How It Works:
The moment the event goes on sale, the secondary market uses bots and multiple accounts to buy up and stockpile tickets. Often before real fans even get a chance!
Next comes price gouging. With supply low and fan demand high, resellers list tickets at massive markups, sometimes 2x, 5x, or 800x the original face value price.
Resellers often will list speculative tickets which they do not possess yet, hoping they will be able to get them before the event. If they don’t, they’ll cancel the order and leave you hanging or holding onto a fake ticket.
TIP: Look out for missing seat numbers or delayed delivery dates.
It can be hard to realize you're even on a secondary site. Resellers will copy official artist and venue logos, photos, branding and websites to trick you.
TIP: Verify the URL and, when in doubt, buy from the venue directly.
We’re asking you to display the Fix The Tix QR code at your box office or provide it to fans via a small card, making it easy for them to take action in the moment.
Are you an independent venue, festival, or promoter?
Fan Alliance is building a movement of fans to educate the public and to work together to make change. There’s no cost to join. We are a volunteer group whose goal is to support music creators. All you have to do is sign the Fan Alliance Pledge and take action to support artists. Take the Pledge →
NIVA’s Certified Live Independent is a program that champions, unites, and rewards the venues, promoters, festivals, and performing arts centers that are proud to be independently owned and operated. The seal marks the places where artists grow and fans find their people. Learn More →